Terms & Conditions

Last updated: 11 November 2026

About us

This website is operated by Domestica Limited. Showroom: Valley Road (Triq il-Wied ta' l-Imsida), Msida, Malta. Factory: 4 & 5 Attard Industrial Estate, Triq L-Imdina, Attard, Malta. Email: info@domestica.com.mt. Telephone: +356 2144 7604.

These terms apply to consumer purchases through this website and to appointments and quotations requested through it where incorporated into the relevant agreement.

Product information and material characteristics

We aim to show each product accurately, including its materials, dimensions, finish, contents and assembly needs. Styling accessories, appliances and decorative objects are included only where expressly listed. Check whether a price is for one item, a set or a configured composition.

Screen settings, photography and lighting can affect colour appearance. Samples illustrate a material, finish and may not reproduce every feature of the finished item.

Timber, veneer and natural stone

Natural timber can differ in grain, knots and shade; veneer has its own grain arrangement. Colour may mellow with age and exposure, so pieces bought at different times may not be an exact match. Timber responds to humidity and temperature. Movement must still be assessed against the product's construction, quality and intended use; a structural split or failed joint is not automatically acceptable natural variation.

Marble and other natural stone may differ in veining, mineral markings and shade. Many surfaces require protection against spills and heat. Natural stone, ceramic, sintered surfaces and composite tops have different properties: do not assume they share the same resistance to stains, scratches or temperature.

Ceramics, cement and manufactured finishes

Handmade ceramics and decorative finishes may have product-specific variations in glaze, texture or shape. Cement and composite finishes may have individual surface features where consistent with the description and intended design. A chip, serious crack, unsafe edge or coating failure must be assessed separately.

Fabric, leather and upholstery

Fabric appearance can vary with weave, pile direction, lighting and production batch. Leather may display natural grain and markings depending on its type and finish. Upholstery can change with use and light exposure.

Pilling, shading, creasing or colour transfer should be assessed for the specific fabric or leather, use and care information. Follow the product's own cleaning instructions; removable covers are not necessarily machine washable.

Rattan, glass, metal and outdoor products

Natural rattan and woven materials can vary in tone and weave. Natural rattan is not interchangeable with synthetic outdoor weave. Glass, mirrors and metal finishes have their own handling and cleaning requirements; reported scratches, corrosion or distortion need product-specific assessment.

Use a product outdoors or commercially only where its stated suitability permits it. Outdoor suitability does not mean maintenance-free or resistance to every weather condition. Follow the relevant care and storage instructions, including protection where recommended against prolonged sun, moisture and coastal exposure.

Prices and payment

Prices are shown in euro and include applicable VAT. Any delivery charge and agreed additional services, such as assembly, installation or lifting services, are shown at checkout or confirmed in writing before you commit to the purchase. Products priced on request are subject to a written quotation stating its validity period and payment terms.

Prices and promotions may change, but changes do not affect orders we have already accepted, except where permitted by law or expressly agreed with you. Promotions apply subject to their stated dates, products and conditions.

We take care to display correct prices. If we discover a pricing error before accepting your order, we will contact you and offer the choice of proceeding at the correct price or cancelling for a full refund. We will not charge a higher price without your agreement.

You may pay using the methods displayed at checkout. By submitting payment, you confirm that you have authorised us to use the chosen payment method. Payments are processed through our payment providers and are subject to verification and authorisation. If payment is declined, we will notify you so that an alternative payment method can be arranged.

For quotations, bespoke products or agreed staged payments, the deposit, balance and payment deadlines will be confirmed in writing before you proceed. Any additional cost arising from changes you request must be explained and agreed before the changes are carried out. Storage or other additional charges apply only where disclosed and agreed in advance.

Orders and accounts

Placing an order

Select your products and options, add them to your basket and follow the checkout instructions. You can review and correct your items, quantities, contact details and delivery address before submitting your order using the payment button.

Products not available for online purchase

Products that cannot be purchased directly through our online checkout follow a separate consultation and quotation process, with specifications, price, payment terms and estimated lead time agreed in writing before the order proceeds.

Availability and pre-orders

Orders are subject to availability. Pre-order products are items not currently available for immediate local delivery and which must be sourced or produced. The estimated lead time will be shown on the product page or confirmed in writing before purchase. We will keep you informed of significant changes.

If an item is unavailable, we will contact you to discuss the options, including a refund where applicable. We will not supply a substitute without your agreement.

If you are interested in a product from one of our brands that is not listed on our website, contact info@domestica.com.mt. We will confirm availability, price and estimated delivery time. A supplier's website does not necessarily reflect availability or pricing in Malta.

Your account and order details

Please provide accurate information, keep your contact details up to date and protect your password or sign-in code. Use the account and order-status features available on our website, or contact us for assistance.

If you notice an error after placing an order, or wish to change your items, delivery address or contact details, email info@domestica.com.mt promptly, quoting your order number. We will confirm whether the change is possible and any agreed effect on price or delivery. Updating your account does not automatically amend an existing order.

Delivery and assembly

Delivery arrangements

Delivery is to an accessible ground-floor point only. Assembly and installation are not included unless expressly agreed in writing.

Please refer to our Delivery Policy for full details of delivery charges, estimated times, access requirements, lifting arrangements and receiving your order. This policy forms part of these Terms and Conditions and does not affect your statutory consumer rights.

Cancellations, returns and refunds

For eligible online consumer purchases, you may cancel without giving a reason within 14 calendar days after the day you, or your nominated recipient, receive the goods.

Please refer to our Returns and Cancellations Policy for full details, including applicable exceptions, cancellation and return procedures, costs and refunds. This policy forms part of these Terms and Conditions.

Warranty and after-sales support

Consumer purchases are covered by the two-year legal guarantee of conformity under Maltese law. If goods are faulty or do not match the agreed description, Domestica will provide the remedies required by law, free of charge where applicable.

Please refer to our Warranty Policy for more information.

Privacy

We handle your personal data in accordance with our Privacy and Cookie Policy.

Complaints and disputes

If you have a complaint, please contact info@domestica.com.mt with your order reference and details of the issue. We will investigate and seek to resolve it.

These terms are governed by Maltese law.

Changes to these terms

We may update these terms from time to time. The version published on our website when you place your order will apply to that order.