Delivery Policy
Last updated: 11 November 2026
Where we deliver
We deliver to addresses in Malta and Gozo only (no other countries beyond our shores are included). Delivery services depend on the product, address and safe access to the property. Please contact us before ordering if your location has restricted access or requires special handling.
For delivery enquiries, email info@domestica.com.mt or call +356 2144 7604.
Delivery charges and what is included
For eligible available goods, free standard delivery is available within 2-3 weeks for orders of €500 or more. For orders below €500, please see the respective costs per item at checkout. Pre-order and bespoke products follow the lead time confirmed before purchase. The delivery option and applicable charge are shown before you place your order.
Delivery is in the product packaging to an accessible ground-floor point at the agreed address only. Carrying goods upstairs or to other floors is not included, including where a lift is available. Delivery to a particular room and removal of old furniture or packaging are not included unless expressly agreed. Assembly and installation are not included and may be requested separately as explained below.
Any agreed additional service and charge will be explained before purchase. If your access requirements cannot be priced online, contact us for a quotation before ordering. We will not carry out chargeable additional work without your agreement.
Delivery times
For eligible available goods, standard delivery is estimated at 2-3 weeks, or 3-5 working days where express delivery is selected during business hours.
For supplier-ordered and bespoke items, the lead time confirmed for your order takes account of expected availability, production and transport. We will tell you promptly about a material delay and discuss the revised arrangements. An estimate does not remove your legal rights if delivery is late.
Preparing for delivery
Before ordering, check that the packaged goods can pass through the intended access route to the agreed ground-floor delivery point. Tell us in advance about narrow entrances, steps, restricted roads, parking restrictions or other obstacles. Delivery by our team remains to ground floor only.
Clear the agreed access route and delivery area. Any required lifters, high-up services, cranes, permits and associated permissions must be organised and paid for by you. Coordinate these arrangements with us before booking equipment so that they match the confirmed delivery appointment. Our delivery team will not undertake unsafe unloading or lifting. Where access prevents completion, we will discuss a safe alternative with you.
Assembly, installation and removal services
Some products arrive assembled; others require assembly. Check the product information before ordering. Assembly and installation are not included. If you require either service, contact info@domestica.com.mt before delivery. Availability, scope and any additional charge must be agreed in writing in advance.
Orders with different availability dates
If your order contains items with different lead times, and you have chosen the option for free delivery, the items will be delivered together (the last arrival item will establish the delivery date).
Missed deliveries and requested storage
If you cannot receive an agreed delivery, contact us as early as possible. If delivery cannot be completed because no authorised adult is present, the address or access information is incorrect, an access problem was not disclosed, or customer-arranged equipment or permits are unavailable, we will contact you to rearrange it.
Reasonable redelivery or storage charges may apply under terms disclosed before purchase and agreed where required. We will explain the reason and applicable charges before rearranging delivery. No additional charge applies for a failure attributable to Domestica or its appointed carrier. Any request to hold goods for later delivery requires prior agreement, including any additional charges.
Checking your order and reporting damage
Please check the number of packages and visible condition on arrival where reasonably possible. Report visible damage or missing items to the delivery team immediately if noticed, and contact info@domestica.com.mt promptly with your order details. Photographs of the goods, labels and packaging are helpful.
Signing a delivery note confirms receipt.
Domestica will handle a valid claim under the applicable consumer rules.
Responsibility and delayed delivery
Where we arrange delivery, risk of loss or damage normally passes when you or your nominated recipient, other than the carrier, takes physical possession.