Returns, Cancellations & Refunds

Last updated: 11 November 2026

About this policy

We want you to feel confident when shopping with Domestica. This policy explains how to cancel an eligible order, return a product and request assistance if an item is damaged, faulty or incorrect. It applies to consumer purchases.

Contact us

Email: info@domestica.com.mt | Telephone: +356 2144 7604

Showroom: Valley Road, Triq il-Wied ta' l-Imsida, Msida, Malta. Please include your name, order number and a brief description of your request.

Cancelling an online order

For eligible goods bought online as a consumer, you may cancel without giving a reason. You have 14 calendar days from the day after you, or someone you nominate other than the carrier, receive the goods to notify us.

How to cancel

Send a clear statement before the cancellation period ends by email to info@domestica.com.mt. Include your name, order number and the items concerned. When reporting defects, please include photos or videos that can verify the issues with the product.

You must use the model cancellation form at the end of this policy.

Changes or cancellations before delivery

Contact us within 48 hours if you wish to change an order, delivery address or appointment. We will check whether this is possible and explain any effect on price or delivery before you agree.

If you need to change an agreed delivery appointment, please contact us within 48 hours. We ask for at least two working days' notice for deliveries in Malta and 7 working days' notice for deliveries in Gozo.

If you are unavailable at the agreed time, or delivery cannot be completed because access information provided to us was incomplete or inaccurate, an additional delivery charge will apply. We will explain any applicable charge and agree the arrangements with you before scheduling another delivery.

Returning an eligible product

After notifying us, return goods without undue delay and within 14 calendar days. The deadline is met if you send the goods back before the period expires. Keep proof of dispatch.

Return address: Domestica Showroom, Valley Road, Triq il-Wied ta' l-Imsida, Msida, Malta. Returns may be handed in on Wednesdays and Thursdays, 10:00 am to 1:00 pm. Goods may also be sent by carrier to the return address; retain proof of dispatch.

Return goods with supplied parts and accessories, securely packed. Original packaging is required.

Due to the nature of furniture, once assembled or installed, the product's value decreases, making resale impossible. Therefore, exchanges and returns are not allowed after assembly or installation except in the case of product defects.

If the packaging box or packaging materials are lost or damaged, making it difficult to repackage the product in its original condition, exchanges and returns are not allowed as resale is impossible.

For products with post-processing requests such as drilling or cutting, cancellations or changes are not allowed after the order is placed, even before delivery.

Deposits paid to hold stock are non-refundable.

Refunds

We will refund all payments received for the returned items, including standard delivery costs, within 14 days of being told you are cancelling. We will withhold the refund until we have received the goods back or you have provided proof of return, whichever is earlier. Refunds are made to the original payment method at no extra charge.

Damaged, faulty or incorrect products

If an item arrives damaged or faulty, please contact us as soon as possible at info@domestica.com.mt. Your rights under the legal guarantee of conformity apply in addition to this policy, and Domestica will provide any manufacturer's warranty in line with the terms set by the relevant brand.

Delivery problems and unavailable products

If we cannot fulfil an order, we will contact you about a refund or an alternative you choose to accept. We will not substitute without agreement. If delivery is delayed or cannot be completed, we will discuss the options.

Cancellation form

Complete and return.